Help & FAQs

Some General Answers to get you started

How do I Purchase a Digicel phone?

You can purchase a digicel phone or upgrade your existing phone at any of our approved retail outlets. We’ve created a list of these outlets and placed them on a map so you can see where your nearest retailer is located. Go on, buy or upgrade today!

How do I Become a Digicel subscriber?

To become a digicel subscriber, simply choose from one of our available price plans. In most territories, you can choose from Digicel Select (post-paid, contract) and Digicel Flex (pre-paid, top-ups).

How do I Send free SMS using WebText?

Digicel’s WebText service allows you to send a number of free text messages every month! As long as you are a Digicel subscriber you can send a set number of messages (note: this varies depending on the country you are in). Go to Digicel WebText today and register to send your free text messages!

How do I View my bill online?

Online Payment enables you to access and pay for a number of Digicel products and services online. Online payment is currently available in Anguilla, Antigua, Aruba, Barbados, Bonaire, Cayman Islands, Curacao, Dominica, Grenada, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent and Turks & Caicos. Register for Online Payment today!

How do I Get my bills via email?

If you are a Digicel Select customer, you can now receive your bills via email! Sign up for this service today! (Note: this service is currently only available for Jamaica). To sign up email your Digicel phone number to ebill@digicelgroup.com

How do I Set up a Digicel Product or Service?

Visit the Products and Services help section to learn how.