CaribFLEX

1. What is CaribFLEX?
2. How does CaribFLEX work?
3. Is there a charge to use this service?
4. What is the exchange rate when purchasing credit?
5. How does the service work?
6. Where can customers access CaribFLEX in the USA?
7. What are the available denominations with CaribFLEX?
8. Will CaribFLEX be available in other Digicel markets?
9. How will I know if my transaction is successful?
10. What are the minimum and maximum top-ups allowed and will my airtime expiry time remain the same for each denomination purchased?
11. What are the different mobile phones available for sale and the cost associated with them?
12. At which CaribFLEX locations can SIM cards be purchased?
13. Will I receive the monthly promotion after if my first top up for the month is done via CaribFLEX?
14. Will I receive/earn Digicel Loyalty points when credit is added to my phone via CaribFLEX?
15. Do I receive some form of receipt for my transaction?
16. If I am roaming, can someone in the UK or USA use CaribFLEX to add credit to my account?
17. What should I do if I am roaming in the UK or USA and purchase credit using CaribFLEX, but the credit is NOT added to my account?


1. What is CaribFLEX?
  • CaribFLEX is a top-up service offered by Digicel through:
    • Via One, MC Systems & EZETOP (Independent merchants, including convenience stores and gas stations).

  • CaribFLEX allows persons living in the United States of America (predominantly in New York, Connecticut and Southern Florida) to add credit to any Digicel Anguilla prepaid account.

  • The product is targeted at Digicel Prepaid Roamers and migrants wishing to keep in touch with their friends and relatives back home.

  • Customers will ONLY be able to purchase credit to top-up Digicel prepaid accounts.

  • Currently, customers are ONLY able to purchase credit. 

  • Handset and SIM card sales are NOT yet available.


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2. How does CaribFLEX work?
  • Persons can visit any authorized CaribFlex authorized dealer in the United States, Canada, and Cayman to purchase credit for Digicel prepaid subscribers.

  • CaribFlex vouchers are sold in variable amounts (in the local currency whether US$, CAD, or GBP).

  • The customer purchasing the credit will receive a receipt (See: Number  15) indicating the following:

    • Top-up Amount / Voucher Amount
    • Serial number / Transaction Number
    • MSISDN to which the credit will be added
    • Transaction Date and Time

  • The mobile number receiving the credit will receive the following text message informing them that credit has been added to his/her phone:

    • “You have received currXXX courtesy of CaribFlex. Your new balance is XXX and your reference number is XXXXXXXXX.”


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3. Is there a charge to use this service?
  • No. There is no charge for the use of this service.

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4. What is the exchange rate when purchasing credit?
  • In the USA
    • Exchange rates will vary by distributor and are subject to change.
    • ViaOne Technologies Inc. - US$ 1.00 -> curr$ 1.8858
    • Management Control Systems - US$ 1.00 -> curr$ 2.03875
    • Ezetop - US$ 1.00 -> curr$ 2.03875
  • Examples
    • ViaOne – A customer wishing to purchase curr 5.00 credit will need to give the sales representative USD 2.65
    • MC Systems - A customer wishing to purchase curr 5.00 credit will need to give the sales representative USD 2.45
    • Ezetop - A customer wishing to purchase curr 5.00 credit will need to give the sales representative USD 2.45

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5. How does the service work?
  • With CaribFLEX persons in the UK, Cayman, Canada, and USA (New York, Connecticut  and Florida) are able to add credit to Digicel Anguilla prepaid accounts

  • For example:
    • Robin (US resident) wishes to add curr 10.00 credit Victoria’s prepaid (Barbadian) account
    • Robin visits ANY CaribFLEX  location
    • Robin gives the teller approx. USD 5.00
    • The teller uses the system to add curr 10.00 credit to Victoria’s prepaid account.
    • Victoria will receive the following text message on her mobile informing her that curr 10.00 credit has been added to her account:

      “You have received curr10 courtesy of CaribFlex. Your new balance is 15.02 and your reference number is 123456789.”


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6. Where can customers access CaribFLEX in the USA?


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7. What are the available denominations with CaribFLEX?

  • CaribFLEX is sold in the local currency in variable amounts. Currently customers can purchase variable amounts ranging from curr $5 to curr $250.


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8. Will CaribFLEX be available in other Digicel markets?

  • YesCaribFLEX is available to Anguilla, Haiti and Cayman prepaid customers.


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9. How will I know if my transaction is successful?

  • The person sending the credit will receive a receipt indicating that the credit has been added. (See: Number 15)

  • The prepaid customer receiving the credit will receive a text message indicating that the credit has been successfully added to their account. The text message is as follows:

    • “You have received currXXX courtesy of CaribFlex. Your new balance is XXX and your reference number is XXXXXXXXX.”

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10. What are the minimum and maximum top-ups allowed and will my airtime expiry time remain the same for each denomination purchased?
  • Yes. For each Voucher purchased the respective airtime will remain the same. .

  • Digicel Anguilla

    • Minimum Top-up: to be confirmed
    • Maximum Top-up: to be confirmed
    • Airtime Expiry 90 days after top-up for all denominations

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11. What are the different mobile phones available for sale and the cost associated with them?

  • Currently customers will NOT be able to purchase handsets at CaribFLEX locations. 

  • Customers and Call Centre agents will be advised once the service becomes available.


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12. At which CaribFLEX locations can SIM cards be purchased?

  • Currently customers will NOT be able to purchase SIM cards at CaribFLEX locations.

  • Customers and Call Centre agents will be advised once the service becomes available.


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13.  Will I receive the monthly promotion after if my first top up for the month is done via CaribFLEX?

  • Yes. CaribFLEX top-ups are treated as a regular one so all promotional offerings are the same.

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14. Will I receive/earn Digicel Loyalty points when credit is added to my phone via CaribFLEX?

  • Yes. You will receive Digicel loyalty points for credit added via CaribFLEX.

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15. Do I receive some form of receipt for my transaction?

  • Yes. Customers will receive a receipt much like the one shown here which can be kept for their records.


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16. If I am roaming, can someone in the UK or USA use CaribFLEX to add credit to my account?

  • Yes Even though you are not in the OECS, anyone within the USA can use CaribFLEX add credit to your Digicel prepaid account.


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17. What should I do if I am roaming in the UK or USA and purchase credit using CaribFLEX, but the credit is NOT added to my account?

  • You can go back to the CaribFLEX location with your receipt or call 1-246-434-3444 (Roaming charges will apply).


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